> For the complete documentation index, see [llms.txt](https://aican.gitbook.io/aican/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://aican.gitbook.io/aican/aican-system/menu/chatbot.md).
# 聊天机器人
## 简介
聊天机器人可协助成员自动回复访客问题，并依据预先建立的工作流程，引导访客进入对应的服务流程。
您可以通过设置触发条件、回复内容、按钮分流与转接规则，建立完整的自动化服务流程，并在需要时转接至真人客服，提高服务效率。
***
## 页面内容
聊天机器人主要由以下四个部分组成：
***
## 建立机器人前的准备事项
建议先完成以下设置：
* 规划常见问题与回复内容。
* 建立问答资料库。
* 规划按钮分流逻辑。
* 确认真人客服转接规则。
* 确认机器人启用渠道。
***
## 建议设置流程
第一次使用聊天机器人时，建议依照下列顺序完成设置：
1. 建立问答资料库。
2. 建立工作流程。
3. 新增回复内容与按钮。
4. 设置转接规则。
5. 启用聊天机器人。
6. 使用对话测试功能确认流程是否正常。
{% hint style="warning" %}
#### 提醒
* 每个工作流程都必须包含触发器节点。
* 所有流程按钮都必须连接至下一节点。
* 未完成连接的流程无法保存。
* 完成设置后，建议先进行对话测试。
{% endhint %}
***
#### 下一步
完成聊天机器人的整体了解后，您可以继续阅读「工作流」章节，开始建立机器人的自动回复流程。
***
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:
```
GET https://aican.gitbook.io/aican/aican-system/menu/chatbot.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.