> For the complete documentation index, see [llms.txt](https://aican.gitbook.io/aican/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://aican.gitbook.io/aican/aican-system/menu/data-analysis.md).
# 数据分析
## 简介
数据分析可协助您查看客服系统中的各项统计数据，了解客服团队服务状况、客户互动情形及各渠道的对话表现。
您可依需求设置筛选条件，并通过图表及数据明细快速掌握各项分析结果，作为客服管理及服务优化的参考依据。
***
## 页面内容
数据分析页面主要分为三个区域：
### 分析报表页面
左侧提供多个分析报表页面，点击即可切换查看不同的数据报表。
包含以下五个分析页面：
点击左侧菜单后，即可查看对应的数据分析内容。
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### 筛选区
可依需求设置查询条件，筛选欲查看的数据。
设置完成后，点击【搜索】按钮即可更新分析结果。
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### 图表区
图表区会根据所选择的分析页面及筛选条件，显示对应的统计图表与数据明细，方便查看整体趋势及详细数据。
{% hint style="info" %}
#### 提醒
* 不同分析项目提供的筛选条件可能有所差异，请依照页面显示内容为准。
* 数据更新时间与统计方式，会依照系统设置与方案内容而有所不同。
{% endhint %}
***
#### 下一步
完成数据分析页面的了解后，即可继续查看各项数据报表的详细说明。
***
---
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