> For the complete documentation index, see [llms.txt](https://aican.gitbook.io/aican/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://aican.gitbook.io/aican/aican-system/menu/data-analysis/chat-tags.md).

# 对话标签

## 简介

对话标签用于统计指定期间内各标签的使用情况，帮助您了解客户咨询类型、常见问题与标签使用趋势。

***

## 筛选条件

<div data-with-frame="true"><figure><img src="https://1803103725-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZhW9aC5slsir7NDlNkR3%2Fuploads%2Fs7u7v5iVUpYZ2VZpwX1A%2Fimage.png?alt=media&amp;token=6be63268-d88c-49a0-94eb-4a4eda339930" alt=""><figcaption></figcaption></figure></div>

支持以下筛选条件：

* 时间区间
* 渠道类型
* 渠道名称
* 部门
* 成员
* 对话标签

***

## 页面内容

### 各标签总使用次数（横向柱状图）

<div data-with-frame="true"><figure><img src="https://1803103725-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZhW9aC5slsir7NDlNkR3%2Fuploads%2FQuQYngmXoDBmH7oVRa90%2Fimage.png?alt=media&amp;token=b0c8599e-b780-4d2d-a61d-130b6f889be5" alt=""><figcaption></figcaption></figure></div>

显示各标签的使用次数，并依照使用次数由高至低排序。

***

### Top 5 热门标签每日使用趋势（折线图）

<div data-with-frame="true"><figure><img src="https://1803103725-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZhW9aC5slsir7NDlNkR3%2Fuploads%2FNHJgI7HTRjuKeJ3ozYHy%2Fimage.png?alt=media&amp;token=7967a82d-dc0e-4e42-9c8f-dda7fc9c1e53" alt=""><figcaption></figcaption></figure></div>

显示前五名标签的每日变化趋势，方便观察热门咨询类型的变化。

***

### 对话标签明细

<div data-with-frame="true"><figure><img src="https://1803103725-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZhW9aC5slsir7NDlNkR3%2Fuploads%2FRuNUk0ANLs3Cus07eeBG%2Fimage.png?alt=media&amp;token=86ef8cc9-b55c-495a-80d8-50693d1b0083" alt=""><figcaption></figcaption></figure></div>

显示以下统计数据：

* 标签名称
* 总使用次数
* 占比

> #### 说明
>
> * 数据以对话开始时间作为统计依据，仅统计已结束的对话。
> * 若单笔对话拥有多个标签，每个标签都会分别计入统计结果。
> * 标签占比＝标签使用次数 ÷ 总对话数。
> * 由于单笔对话可同时拥有多个标签，因此所有标签占比的总和不一定等于 100%。

{% hint style="info" %}

#### 提醒

建议搭配时间区间、渠道类型、渠道名称与对话标签等条件进行筛选，以便分析不同期间与不同渠道的标签使用情况。
{% endhint %}

***

#### 下一步

完成「对话标签」页面的了解后，您可以继续阅读「客户标签」章节，进一步分析客户组成与标签分布情形。

***


---

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