> For the complete documentation index, see [llms.txt](https://aican.gitbook.io/aican/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://aican.gitbook.io/aican/aican-system/menu/data-analysis/conversations.md).

# 对话量

## 简介

对话量用于统计指定期间内的客服对话数据，帮助您了解整体对话数量、客户咨询趋势及各渠道的对话表现。

***

## 筛选条件

<div data-with-frame="true"><figure><img src="/files/jQnzw9wLg9wtQ3loXwkK" alt=""><figcaption></figcaption></figure></div>

支持以下筛选条件：

* 时间区间
* 渠道类型
* 渠道名称
* 部门
* 成员

> #### 说明
>
> 两个分页共用相同的筛选条件。
>
> 修改筛选条件后，点击【搜索】按钮，两个分页会同步更新分析结果，无须分别设置。

***

## 页面内容

对话量包含以下两个分页：

* 对话量总览
* 渠道分析

***

### 对话量总览

查看指定期间内的整体客服对话数据，帮助您了解每日对话量变化及客服接待情况。

#### **每日对话量趋势（柱状图）**

<div data-with-frame="true"><figure><img src="/files/WGfAIsvnmyOPkb9k95nM" alt=""><figcaption></figcaption></figure></div>

显示每日对话量变化趋势，并区分：

* 已分配对话数量
* 未分配（含排队）对话数量

***

#### **每日对话量明细**

<div data-with-frame="true"><figure><img src="/files/7tgBgStGEVYJXAuQkaz0" alt=""><figcaption></figcaption></figure></div>

包括：

* 总对话量
* 已分配对话数量
* 未分配（含排队）对话数量
* 平均排队时间

***

### 渠道分析

统计各渠道的对话数据，帮助您比较不同渠道的使用情况及对话表现。

#### **各渠道总对话量占比（圆环图）**

<div align="left" data-with-frame="true"><figure><img src="/files/HRX3xoNTxDAKsOKo9KKc" alt=""><figcaption></figcaption></figure></div>

显示各渠道对话量占整体对话量的比例。

***

#### **渠道每日对话量趋势（折线图）**

<div data-with-frame="true"><figure><img src="/files/PINpMyjor2RsHC8ZqQ4d" alt=""><figcaption></figcaption></figure></div>

显示各渠道每日对话量变化趋势。

***

#### **每日各渠道对话量明细**

<div data-with-frame="true"><figure><img src="/files/Nj7Mh8EToeQHGrIeQVLj" alt=""><figcaption></figcaption></figure></div>

包括：

* 渠道
* 对话量
* 对话占比
* 新客数量

{% hint style="info" %}

#### 提醒

建议先设置筛选条件，再切换「对话量总览」与「渠道分析」分页查看数据，以便快速比较整体趋势及各渠道表现。
{% endhint %}

***

#### 下一步

完成对话量页面的了解后，您可以继续查看「满意度」页面，进一步分析客户服务评价与满意度变化趋势。

***


---

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