> For the complete documentation index, see [llms.txt](https://aican.gitbook.io/aican/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://aican.gitbook.io/aican/aican-system/menu/data-analysis/satisfaction.md).

# 满意度

## 简介

满意度用于统计指定期间内访客提交的服务评价，帮助您了解客服服务质量、客户满意程度，并观察满意度变化趋势。

***

## 筛选条件

<div data-with-frame="true"><figure><img src="/files/WWFU8taJ3KziZdLbwXrI" alt=""><figcaption></figcaption></figure></div>

支持以下筛选条件：

* 时间区间
* 渠道类型
* 渠道名称
* 部门
* 成员

***

## 页面内容

### 评价占比（圆环图）

<div align="left" data-with-frame="true"><figure><img src="/files/321F1qKkErS2tzMyka17" alt=""><figcaption></figcaption></figure></div>

显示各评价等级的数量与占比，包括：

* 非常满意
* 满意
* 一般
* 不满意
* 很不满意

方便快速了解整体评价分布。

***

### 每日平均满意度趋势（折线图）

<div data-with-frame="true"><figure><img src="/files/ZZdFGoOve2aYBaiHt04b" alt=""><figcaption></figcaption></figure></div>

显示每日平均满意度变化趋势，方便观察服务质量变化。

***

### 每日满意度明细

<div data-with-frame="true"><figure><img src="/files/4t77WwiVvIEIklMu8dSI" alt=""><figcaption></figcaption></figure></div>

显示每日满意度统计数据，包括：

* 总评价数
* 平均满意度
* 非常满意
* 满意
* 一般
* 不满意
* 很不满意

> #### 说明
>
> 平均满意度采用加权平均方式计算，各评价等级对应分数如下：
>
> * 非常满意：5 分
> * 满意：4 分
> * 一般：3 分
> * 不满意：2 分
> * 很不满意：1 分
>
> 平均满意度以 1 至 5 分表示，分数越高，代表整体客户满意度越高。
>
> 页面数据会依据筛选条件进行统计，方便分析不同期间、不同渠道与不同团队的服务表现。

***

#### 下一步

完成「满意度」页面的了解后，您可以继续阅读「对话标签」章节，了解不同咨询类型的分布与标签使用情况。

***


---

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