> For the complete documentation index, see [llms.txt](https://aican.gitbook.io/aican/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://aican.gitbook.io/aican/aican-system/menu/settings/conversation.md).

# 对话

## 简介

「对话」用于管理客服接待流程中的各项功能设置，包括对话标签、敏感词、快捷回复、满意度、分配规则与排队转接等功能。

透过这些设置，您可以建立更完整的客服流程，提升团队协作效率，并优化访客的咨询体验。

***

## 页面内容

「对话」页面包含以下功能分页：

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><h4><mark style="color:$primary;">基本设置</mark></h4></td><td><mark style="color:$info;">管理通知提醒与对话规则。</mark></td><td><a href="/pages/MzKTLdNJyFWhHEOuLG0b">/pages/MzKTLdNJyFWhHEOuLG0b</a></td></tr><tr><td><h4><mark style="color:$primary;">对话标签</mark></h4></td><td><mark style="color:$info;">建立并管理对话分类标签。</mark></td><td><a href="/pages/tYE1jXju0qcTNLOkGOSv">/pages/tYE1jXju0qcTNLOkGOSv</a></td></tr><tr><td><h4><mark style="color:$primary;">敏感词</mark></h4></td><td><mark style="color:$info;">管理访客敏感词与客服禁用词。</mark></td><td><a href="/pages/ZS8xzfHMk53nAA3vMBrx">/pages/ZS8xzfHMk53nAA3vMBrx</a></td></tr><tr><td><h4><mark style="color:$primary;">快捷回复</mark></h4></td><td><mark style="color:$info;">建立并管理常用回复内容。</mark></td><td><a href="/pages/nOOvVBDXxL2MrQeqpnT0">/pages/nOOvVBDXxL2MrQeqpnT0</a></td></tr><tr><td><h4><mark style="color:$primary;">满意度</mark></h4></td><td><mark style="color:$info;">收集访客的服务评价。</mark></td><td><a href="/pages/t09Hl2zo2rCdyfpLiyjk">/pages/t09Hl2zo2rCdyfpLiyjk</a></td></tr><tr><td><h4><mark style="color:$primary;">分配规则</mark></h4></td><td><mark style="color:$info;">设置新对话的分配方式。</mark></td><td><a href="/pages/dlaecv8v2q5dI0Fig3UN">/pages/dlaecv8v2q5dI0Fig3UN</a></td></tr><tr><td><h4><mark style="color:$primary;">排队转接</mark></h4></td><td><mark style="color:$info;">管理排队与转接机制。</mark></td><td><a href="/pages/T5OBNJUrirCAScIpFwhs">/pages/T5OBNJUrirCAScIpFwhs</a></td></tr></tbody></table>

{% hint style="info" %}

#### 提醒

不同的功能设置将直接影响客服接待流程，建议依照团队需求完成设置。
{% endhint %}

***

### 下一步

完成「对话」页面设置后，即可前往「基本设置」，调整客服接待流程与通知规则。

***


---

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