> For the complete documentation index, see [llms.txt](https://aican.gitbook.io/aican/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://aican.gitbook.io/aican/aican-system/menu/settings/conversation/basic-settings.md).

# 基本设置

## 简介

「基本设置」用于管理客服日常接待过程中的相关设置，帮助客服团队建立更稳定且一致的服务流程。

透过自动就绪、消息提醒、快捷回复、对话限制与对话重连等功能，您可以依照团队需求调整客服接待规则，提升整体服务效率。

***

## 页面内容

本页面包含以下内容。

<figure><img src="/files/OlPaQzpaQB3Xtt4QthsW" alt=""><figcaption></figcaption></figure>

#### ① 启用客服登录后自动就绪

开启后，客服登录系统时会自动切换为在线状态，可立即开始接待访客，无需手动切换状态。

***

#### ② 客服超时列表警示

开启后，当访客发送消息且客服未于设定时间内回复时，系统会以指定颜色标示该对话，提醒客服尽快处理，避免遗漏消息。

<figure><img src="/files/kW5zk6q3bJfOz7k7esMI" alt=""><figcaption></figcaption></figure>

***

#### ③ 启用客服使用快捷回复

开启后，客服输入文字时，系统会自动匹配相关的快捷回复内容，并显示建议选项，方便快速选择并发送消息，提高回复效率。

<figure><img src="/files/xdGiw8WHj9zjjYUL0lKT" alt=""><figcaption></figcaption></figure>

***

#### ④ 访客接待提示

开启后，当访客发送消息时，电脑端会自动弹出通知提醒，协助客服即时掌握最新消息。

<figure><img src="/files/MFhYizfUlx7AKLRpBkPs" alt=""><figcaption></figcaption></figure>

***

#### ⑤ 限制访客连续对话

开启后，可设置访客发送消息的最短时间间隔，避免短时间内连续发送大量消息，减少客服干扰，并提升整体对话品质。

<figure><img src="/files/yrNvGPZdm9obD38Rz0qv" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/Pth7ZGBtrN8imqrq6CzJ" alt=""><figcaption></figcaption></figure>

***

#### ⑥ 对话重连

开启后，当访客于对话过程中暂时离开页面或切换浏览器窗口时，系统会暂时保留当前对话，并于客服窗口中显示「访客暂时离开」。

<figure><img src="/files/6QIrjkHuwu9X4JBTtSAh" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/9LbQqXTotcdJ6vX52QsG" alt=""><figcaption></figcaption></figure>

若访客于设定时间内返回，即可继续原有对话；若超过指定时间仍未返回，系统将自动结束当前对话。

{% hint style="warning" %}

#### 提醒

建议依照团队规模、接待人数与服务模式调整相关设置，以建立更稳定的客服流程。
{% endhint %}

***

### 下一步

完成基本设置后，即可前往「对话标签」，建立不同类型的对话分类标签。

***


---

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