> For the complete documentation index, see [llms.txt](https://aican.gitbook.io/aican/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://aican.gitbook.io/aican/aican-system/menu/settings/conversation/conversation-tags.md).

# 对话标签

## 简介

「对话标签」用于为每笔对话建立分类标签，例如产品咨询、售后服务、VIP 客户等，方便客服快速识别客户需求。

<figure><img src="/files/qhcwB66esOFkvJGbIyYb" alt=""><figcaption></figcaption></figure>

建立标签后，客服可以更快速地筛选、整理与管理对话内容，并作为后续统计与分析的重要依据。

***

## 页面内容

您可以透过此功能：

* 建立对话标签。
* 编辑标签内容。
* 删除对话标签。

***

## 操作说明

### 新增对话标签

步骤一：进入 AICAN Pro 后台 > 设置 > 对话 > 对话标签。

步骤二：点击【新增标签】。

步骤三：输入标签名称，并选择对应颜色。

步骤四：点击【确定】完成设置。

***

### 于对话页面使用标签

<figure><img src="/files/7FKlmCAOinCxax4UUPhX" alt=""><figcaption></figcaption></figure>

客服可于对话过程中直接新增、编辑或移除标签，以便快速记录客户需求与对话类型。

***

### 于历史记录中筛选标签

<figure><img src="/files/lz3zgev1JTDVAaE3iYrm" alt=""><figcaption></figcaption></figure>

进入「历史记录」页面后，可透过标签条件快速筛选指定对话内容，以利后续整理、统计与分析。

{% hint style="info" %}

#### 提醒

建议依照产品类型、服务内容或客户属性建立标签，以提高管理效率。
{% endhint %}

***

#### 下一步

完成对话标签设置后，即可前往「敏感词」，设置访客敏感词与客服禁用词。

***


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://aican.gitbook.io/aican/aican-system/menu/settings/conversation/conversation-tags.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.