> For the complete documentation index, see [llms.txt](https://aican.gitbook.io/aican/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://aican.gitbook.io/aican/aican-system/menu/settings/conversation/queue-transfer.md).

# 排队转接

## 简介

「排队转接」用于管理访客等待机制与客服转接流程，让客服能够更有效率地管理咨询顺序，并降低遗漏消息的风险。

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## 页面内容

本页面包含以下内容。

<figure><img src="/files/LkeYMBt8mm4uzTuW3J0U" alt=""><figcaption></figcaption></figure>

### ① 访客排队提示消息

用于设置访客进入排队状态时显示的提示内容。

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### ② 目前排队数量显示

开启后，访客可查看目前等待人数与排队顺序。

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### ③ 排队超时设置

当访客等待时间超过限制时，系统会自动结束排队，并发送通知消息。

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### ④ 访客排队提示

开启后，当有新访客进入排队状态时，系统会自动显示通知提醒。

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### ⑤ 排队提示音

开启后，当访客进入排队状态时，系统会自动播放提示音。

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### ⑥ 转接提示

开启后，当客服收到转接请求时，需先确认后才能接手对话。

若超过指定时间未处理，系统将自动取消转接。

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### ⑦ 转接提示音

开启后，系统会于收到转接请求时自动播放提示音。

{% hint style="info" %}

#### 提醒

建议同时开启排队提示与提示音功能，以降低遗漏消息的风险，并提高整体接待效率。
{% endhint %}

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#### 下一步

完成排队转接设置后，即可前往「客户管理」，进一步管理客户资料、标签与群发讯息功能。

***


---

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