> For the complete documentation index, see [llms.txt](https://aican.gitbook.io/aican/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://aican.gitbook.io/aican/aican-system/menu/settings/conversation/satisfaction.md).
# 满意度
对话结束后，系统可自动邀请访客为本次服务进行评价；客服也可于对话过程中主动发送满意度邀请，让访客针对服务体验进行评分。
## 简介
「满意度」用于邀请访客针对本次服务进行评价，协助企业了解客户体验，并作为后续优化服务流程的重要参考依据。
客服可于对话过程中主动发送满意度邀请，也可于对话结束后由系统自动发送评价邀请。
***
## 页面内容
本页面包含以下内容。
### 自动发送满意度邀请
开启后，系统会于对话结束时自动发送评价邀请。
访客端画面
***
### 主动发送满意度邀请
客服可于对话过程中主动发送满意度邀请，让访客立即进行评价。
客服端画面
***
### 满意度评分结果
系统会记录访客的评分结果，供后续查看与分析。
{% hint style="info" %}
#### 提醒
建议于问题处理完成后发送满意度邀请，以提高访客填写意愿与评价准确度。
{% endhint %}
***
#### 下一步
完成满意度设置后，即可前往「分配规则」，设置对话分配方式。
***
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:
```
GET https://aican.gitbook.io/aican/aican-system/menu/settings/conversation/satisfaction.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
