> For the complete documentation index, see [llms.txt](https://aican.gitbook.io/aican/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://aican.gitbook.io/aican/aican-system/menu/settings/conversation/sensitive-words.md).

# 敏感词

## 简介

「敏感词」用于过滤不适当内容，并维护良好的沟通环境。

系统支持分别设置访客敏感词与客服禁用词，协助企业降低不当消息所带来的风险。

***

## 页面内容

本页面包含以下两个分页。

<figure><img src="https://1803103725-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZhW9aC5slsir7NDlNkR3%2Fuploads%2FZJxLT27l316d2uSjD2PE%2Fimage.png?alt=media&amp;token=eb49d9c1-3579-4dd7-9b0b-2ad37f936849" alt=""><figcaption></figcaption></figure>

***

### 访客敏感词

设置完成后，当访客发送的消息包含指定敏感词时，系统会自动以「＊」符号取代对应内容，客服仅会看到过滤后的消息内容。

### 客服禁用词

设置完成后，当客服发送的消息包含指定禁用词时，系统会自动拦截该消息，并提示客服无法发送，以避免发送不适当内容。

<figure><img src="https://1803103725-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZhW9aC5slsir7NDlNkR3%2Fuploads%2FChYbq2lcZiwAIRrOsElO%2Fimage.png?alt=media&amp;token=936ea253-c317-4c7b-8259-f3d391c3ecaa" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}

#### 提醒

建议定期检视与更新敏感词列表，以维持良好的沟通品质与品牌形象。
{% endhint %}

***

### 下一步

完成敏感词设置后，即可前往「快捷回复」，建立常用回复内容。

***


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://aican.gitbook.io/aican/aican-system/menu/settings/conversation/sensitive-words.md?ask=<question>&goal=<endgoal>
```

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.