> For the complete documentation index, see [llms.txt](https://aican.gitbook.io/aican/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://aican.gitbook.io/aican/aican-system/menu/settings/customer-management/blacklist.md).

# 黑名单

## 简介

「黑名单」用于封锁骚扰、恶意或异常访客，避免影响成员的正常接待流程。

***

## 页面内容

<figure><img src="https://1803103725-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZhW9aC5slsir7NDlNkR3%2Fuploads%2FNHtvQa6N2nFxq4iW08VL%2Fimage.png?alt=media&amp;token=63ec312f-b14b-4166-a5e4-57a9c7eb5bbd" alt=""><figcaption></figcaption></figure>

您可以在此页面：

* 新增黑名单
* 设置封锁期限
* 填写封锁原因
* 查看黑名单记录
* 解除封锁

<figure><img src="https://1803103725-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZhW9aC5slsir7NDlNkR3%2Fuploads%2FCd6GjwpaJrCogjJhwvVA%2Fimage.png?alt=media&amp;token=d4e1852e-5920-4476-8a0a-6ffc7619ab75" alt=""><figcaption></figcaption></figure>

***

## 黑名单编辑

<figure><img src="https://1803103725-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZhW9aC5slsir7NDlNkR3%2Fuploads%2FNrZig9awFM40RyMQIBhP%2Fimage.png?alt=media&amp;token=4ac1743c-8210-46dd-ac53-b0d03256168f" alt=""><figcaption></figcaption></figure>

若无法编辑黑名单，请确认目前角色是否已开启对应权限。

操作路径：

**设置 > 团队 > 角色权限 > 操作 > 权限设置**

若尚未建立角色，请先建立角色，再进行权限设置。

<figure><img src="https://1803103725-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZhW9aC5slsir7NDlNkR3%2Fuploads%2FsQZhjc4m0nCdrD9VDEqD%2Fimage.png?alt=media&amp;token=7f4bb8d4-d60b-4321-a7e3-c8e2b6167952" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}

#### 提醒

* 系统预设角色的权限无法修改。
* 已加入黑名单的访客，将无法继续建立对话。
* 建议填写封锁原因，以利后续管理与查询。
  {% endhint %}

***

#### 下一步

完成黑名单设置后，即可前往「群发讯息」，建立客户通知与营销计划。

***


---

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