> For the complete documentation index, see [llms.txt](https://aican.gitbook.io/aican/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://aican.gitbook.io/aican/getting-started/integrations.md).

# 第三方串接

## 简介

除了网站对话外，AICAN Pro 还支持串接 Telegram、WhatsApp、Facebook Messenger 与 LINE 官方账号 等第三方渠道，将来自不同平台的访客消息统一汇整至 AICAN Pro 后台。

完成串接后，客服即可在 AICAN Pro 后台统一接收、回复及管理所有渠道的访客消息，无需来回切换不同平台。同时，还能搭配聊天机器人、自动分配、回聊及群发消息等功能，建立完整的多渠道客服流程，提升团队服务效率；让来自不同渠道的客户都能通过同一套客服流程进行接待与管理。

***

## 操作说明

请选择您要串接的第三方渠道，并依照对应章节完成设置。

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><h4><mark style="color:$primary;">Telegram</mark></h4></td><td></td><td><a href="/pages/XuaO3G62u3cCMXRvpILl">/pages/XuaO3G62u3cCMXRvpILl</a></td></tr><tr><td><h4><mark style="color:$primary;">WhatsApp</mark></h4></td><td></td><td><a href="/pages/9BnjgJR8vplUQo3kO1BG">/pages/9BnjgJR8vplUQo3kO1BG</a></td></tr><tr><td><h4><mark style="color:$primary;">Facebook Messenger</mark></h4></td><td></td><td><a href="/pages/bkyPZ17f2Re1t5QF9Cte">/pages/bkyPZ17f2Re1t5QF9Cte</a></td></tr><tr><td><h4><mark style="color:$primary;">LINE 官方帐号</mark></h4></td><td></td><td><a href="/pages/D1wV0nRz9b8ytuRuqaG0">/pages/D1wV0nRz9b8ytuRuqaG0</a></td></tr></tbody></table>

各平台的设置方式不同，请依照对应章节逐步完成操作。

{% hint style="danger" %}

### <mark style="color:red;">**提醒**</mark>

* 串接前，请先确认拥有对应平台的管理员权限。
* 不同平台所需的串接资料与设置方式不同，请依照各平台说明完成设置。
* <mark style="color:red;">第三方平台支持的功能可能因官方政策而有所不同，实际可使用功能请以各平台规定为准。</mark>
  {% endhint %}

***

#### 下一步

请选择您要串接的 [第三方渠道](/aican/getting-started/integrations.md) ，并依照对应章节完成设置。

完成串接后，即可开始在 AICAN Pro 后台统一管理第三方渠道对话，并搭配聊天机器人、回聊及群发讯息等功能使用。

<table data-view="cards"><thead><tr><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><mark style="color:$primary;">聊天机器人</mark></td><td><a href="/pages/kY2K7L6VEiwx7cpGvQey">/pages/kY2K7L6VEiwx7cpGvQey</a></td></tr><tr><td><mark style="color:$primary;">回聊功能</mark></td><td><a href="/pages/JbjExo0qpy0aVSPe36G7#hui-liao-gong-neng">/pages/JbjExo0qpy0aVSPe36G7#hui-liao-gong-neng</a></td></tr><tr><td><mark style="color:$primary;">群发讯息</mark></td><td><a href="/pages/kqPrhmy5agZwyvwjWmIE">/pages/kqPrhmy5agZwyvwjWmIE</a></td></tr></tbody></table>

***


---

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