> For the complete documentation index, see [llms.txt](https://aican.gitbook.io/aican/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://aican.gitbook.io/aican/aican-system/menu/settings/customer-management.md).

# 客户管理

## 简介

「客户管理」用于统一管理客户资料，并透过标签分类、黑名单管理与群发讯息等功能，协助团队建立更完整的客户管理机制。

随着客户数量逐渐增加，您可以利用不同功能快速筛选目标客户、管理异常账号，并向指定客户发送通知或活动信息，让后续维护与沟通更加有效率。

***

## 页面内容

客户管理包含以下三个功能页面：

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><h4><mark style="color:$primary;"><strong>客户标签</strong></mark></h4></td><td><mark style="color:$info;">建立客户分类标签，方便筛选与管理。</mark></td><td><a href="/aican/aican-system/menu/settings/customer-management/customer-tags.md">客户标签</a></td></tr><tr><td><h4><mark style="color:$primary;">黑名单</mark></h4></td><td><mark style="color:$info;">封锁异常访客，维护服务品质。</mark></td><td><a href="/aican/aican-system/menu/settings/customer-management/blacklist.md">黑名单</a></td></tr><tr><td><h4><mark style="color:$primary;"><strong>群发讯息</strong></mark></h4></td><td><mark style="color:$info;">建立跨渠道群发任务并查看成效。</mark></td><td><a href="/aican/aican-system/menu/settings/customer-management/bulk-message.md">群发讯息</a></td></tr></tbody></table>

{% hint style="warning" %}

#### 提醒

* 群发讯息仅支持已建立客户资料的对象。
* 部分第三方渠道会限制讯息发送条件，请依照各平台官方规范操作。
* 若需要使用批量管理功能，建议先建立客户标签分类。
  {% endhint %}

***

### 下一步

完成客户管理设置后，即可前往「客户标签」，开始建立客户分类机制。

***


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